AI · LLM Integration
AI Chatbot System for B2B SaaS
Custom AI assistant with conversation memory, lead capture, CRM sync, and RAG over product docs. Handles 85% of support queries autonomously.
85%
Queries automated
Positive
ROI month one
CRM
Synced handoffs
The Challenge
B2B SaaS support volume was unsustainable; the team needed accurate answers grounded in product docs with CRM handoff.
Our Solution
RAG pipeline over documentation, structured prompts, conversation memory, and escalation rules into the existing CRM.
Results
Roughly 85% of tier-1 support queries resolved without human intervention, with positive ROI within the first month.
Tech Stack
OpenAILangChainNext.jsPinecone
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